About Us
PASADANA SDN BHD is a wholly owned Bumiputra company, incorporated on 13th October 1997, with our main objective to assist clients in collecting Commercial and Consumer bad debts nationwide. We are currently in our 20th year of servicing our clients in debt recovery industry. Our philosophy of collecting is to return to our clients as much money through professional and ethical procedures without a negative impact being left on our client’s reputation. Our teams are service and result oriented. This philosophy is the basis of our collection strategy. This strategy is based on using a combination of letter, direct telephone communications and straightforward and professional approach. Our experience shows that this is the most effective method of collection.
Our Vision
To be the industry leader in debt recovery services with nationwide presence. We lead by performance, best practices and best place to work in the industry.
Our Mission
To achieve our vision, we provide effective and efficient debt recovery services to maximise return to our valued clients, our employees and our company while maintaining the highest standards of compliances and ethics through continuous improvement of our people, processes and technologies
Integrity
We adhere to statutory rules, regulations and guidelines with a high level of compliance. Adopt an open and honest attitude in all aspects.
Sensitivity
We are sensitive to customer’s situation and predicament. At the same time, we provide solutions in a very professional and diplomatic approach.
Business Excellent
We are very much result oriented and strive for excellence in providing best debt collection and recovery services to our valued Clients.
Caring
Staff is our asset. We acknowledge their contributions and are sensitive to their needs as the nature of work that requires a high motivational level.
Our Expertise
In Pasadana, we are ready to handle all type of accounts. Our teams are well trained and qualified. Each of our officers manages a claim from the outset till the final settlement. We will be more than happy to tailor made a risk solution based on your needs and your company’s objectives and maintain a transparent and open reporting system in our outsourcing arrangement.
Collection Operations
We operate in a competitive and challenging environment but at the same we maintain healthy competition. We believe this is the key to produce very good result for qualified staff provide with excellent decision.
Field Visit Operation
We operate and manage potential recoveries for various clients across the country. Like many of our customers they run their businesses throughout the country, we also have to increase our branch network to satisfy our customer service in a way that efficient, effective and comprehensive.
Collection Tools
High performance collection agency requires high performance collection management software to maximize available resources, increase productivity, improve collection results and ensures data reliability and accuracy.
Collection Procedures
We ensure that we optimise the collection of all debt for all of our clients by implementing efficient procedures. Our advanced operating and management systems allow us to deploy debt cycles which include early and late stage collections.
Collectors
Clientele
Customers
Calls Daily
Clientele
We work with our clients, in a partnership approach, to ensure they receive a solution to meet their specific requirements.
Banking
Ambank Group Berhad
AmBank Group is one of the largest banking groups in Malaysia whose core businesses are retail banking, wholesale banking, islamic banking and general insurance.
RHB Bank
RHB Bank Berhad, the fourth largest fully integrated financial services group in Malaysia
Bank Islam
Bank Islam Malaysia Berhad is an Islamic bank based in Malaysia that has been in operation since July 1983.
MAYBANK
Maybank is Malaysia's largest bank by market capitalisation and total assets and one of the largest banks in Southeast Asia
BSN
Bank Simpanan Nasional (BSN) has more than 5,100 employees, 382 branches and 621 automatic teller machine (ATM) nationwide
MBSB BANK
MBSB Bank Berhad formerly known as Asian Finance Bank Berhad (AFB) has been granted a license by Bank Negara Malaysia to undertake Islamic Banking business.
Telco & Consumer
Telekom Malaysia Berhad
Telekom Malaysia Berhad is Malaysia’s leading telecommunications company, with a history dating back to 1946.
CELCOM
Celcom Axiata Berhad, DBA Celcom, is the oldest mobile telecommunications provider in Malaysia
Digi Telecommunications
Digi.Com Berhad, is a mobile service provider in Malaysia.
MAXIS
Maxis Communications is one of the largest telecommunications service provider in Malaysia.
U Mobile
U Mobile Sdn Bhd is a Malaysian mobile telecommunications service provider and was founded in 1998
redONE
redONE known being the first Mobile Virtual Network Operator (MVNO) to provide mobile Postpaid services.
AEON Credit
AEON Credit Service is a financial service corporation under AEON Group in Japan.
COURTS (Malaysia)
Courts Malaysia, is a consumer electronics and furniture retailer in Malaysia with a network of 60 stores nationwide and a staff strength of 1,100.
SINGER Credit
Singer (Malaysia) Sdn Bhd is a consumer durables marketing company that runs on both direct selling and retail marketing platform
What people say about us?
Office View
Career
Credit Recovery Officer
Job Description
- Responsible for reaching out to customers to collect/ remind the payment for overdue bills, loans or other payments.
- To make outbound calls and remind them of their payments.
- Make a plan on how you collect the customer’s debt (payment).
- Persuade, negotiate and work with customers / clients to make workable repayment arrangements.
Job Requirements
- Minimum SPM with good credits or possess Diploma/ Graduates in any field.
- Required language(s): Bahasa Melayu & English.
- Age range from 20 years old to 45 years old only.
- Willing to work long hours and weekends.
- Experience in the related field will be an added advantage.
Job Benefits
- Basic Salary.
- Commission/Incentive.
- Performance Bonuses.
Get in Touch
Pasadana Sdn Bhd (261341-H)
42A-2, 42A-3, 42A-4, Jalan PJS 8/2,
Mentari Business Park,
46150 Petaling Jaya,
Selangor
+603 5621 0043
enquiry@pasadana.com.my
Contact Us
It would be great to hear from you! If you got any questions, please do not hesitate to send us a message. We are looking forward to hearing from you!
